Customer Service Week: Building Trust by Creating True Customer Advocates

Written by Robb Zurek
Date October 2017

Wolters Kluwer’s Lien Solutions recognition of Customer Service Week continues with a story about building trust by creating true customer advocates:

A customer advisory board is a valuable strategic tool. As a direct link to the voice of the customer, Lien Solutions’ Customer Advisory Board provides a unique opportunity to hear customers candidly discuss a range of issues. Best of all, this exchange builds trust and confidence that the organization is committed and focused on the customer’s business interests, and most importantly, that the customer is being heard.

 

Hurricane Harvey hits the Gulf Region and Puts the Business Continuity Plan Put to the Test

Written by Lien Solutions
Date October 2017

Business continuity planning is one of the most critical components of any recovery strategy. Even when disaster strikes, our customers can rely on Lien Solutions to be there for them when they need us. Whether it’s responding to calls and emails or safeguarding their confidential data, our business continuity and disaster recovery planning enables us to provide continuous, uninterrupted support.

 

Debtor and UCC Monitoring

Written by Lien Solutions
Date September 2017

Don’t just take it from us, here is what one of our customers had to say about monitoring:

The monitoring has provided information on the entity status and that has been helpful. It allows us to contact the customer right away and have the issue corrected.  We’ve also had several alerts of name changes recently that clients had not notified us about and knowing when it happens gives us ample time to amend our UCC’s.”

 

Lease or Security Interest?

Written by Chris Altenbach
Date September 2017

It is imperative when signing contracts to be explicit in your agreement before a contract is assigned.   Learn what happened when a contract had ambiguity between the two parties. In this Chapter 11 action, the court was tasked with determining whether a contract constitutes a true lease or security interest. Ford Motor Credit Company, LLC (“Ford”) brought motions for relief from stay to exercise its rights against trucks that are the subject of a master lease agreement with the debtor, Lasting Impressions Landscape Contractors, Inc. (“Debtor”).

 

Four things to consider for your Property Search

Written by Lien Solutions
Date September 2017

The landscape of commercial and residential mortgage lending has never been so varied or so regulated. In spite of the possibility of some recent regulations being relaxed, it’s still important to pay attention to the details. The right questions will lead to the right answers, and remember: due diligence is always your friend.

 

Getting the Debtor Name Correct is Critical

Written by Chris Altenbach
Date September 2017

Even a minor error in the debtor name can render a financing statement seriously misleading, and leave the secured party with an unperfected security interest, as a recent case demonstrates in United States SEC v. ISC, Inc. (No. 15-cv-45-jdp. United States District Court, W.D. Wisconsin) Double Bubble, Ltd. took a security interest in the assets […]

 

Hurricane Irma Update

Written by Lien Solutions
Date September 2017
In News

Filings and searches may be impacted by hurricane Irma, see if your filings may be impacted.

 

Lien Solutions – Hurricane Harvey Update

Written by Lien Solutions
Date August 2017
In News

Due to severe weather conditions and flooding related to Hurricane Harvey, Lien Solutions has implemented our business continuity plan to ensure the safety of our employees and uninterrupted service for our customers. We can confirm at this time that the implementation of our business continuity plan has been successful and that none of our services […]

 

Protecting Your Assets… and Your Customer Relationships at the Same Time

Written by Lien Solutions
Date August 2017

As a business owner or manager, the only thing more important than your valued relationships with clients is your business itself. You don’t want to do anything to jeopardize either of them.

 

Monitoring of Debtors

Written by Lien Solutions
Date August 2017

Making sure a loan is secure is the undisputed “headache” of UCC life for most secured parties. A lender simply has to know what’s going on with the parties to whom they have loaned money.