Welcome to the new Lien Solutions blog – insights and resources to help professionals reduce risk and shape the future of their business. You’ll find articles on thought leadership, practical tips, and an exchange of ideas that drive innovation and better outcomes.
Wolters Kluwer’s Lien Solutions recognition of Customer Service Week continues with a story about strong communication: The most successful organizations go to great lengths to ensure that the right tools, training and workplace environment are in place to create a communicative and collaborative customer service team.
Wolters Kluwer’s Lien Solutions recognition of Customer Service Week continues with a story about building trust by creating true customer advocates:
A customer advisory board is a valuable strategic tool. As a direct link to the voice of the customer, Lien Solutions’ Customer Advisory Board provides a unique opportunity to hear customers candidly discuss a range of issues. Best of all, this exchange builds trust and confidence that the organization is committed and focused on the customer’s business interests, and most importantly, that the customer is being heard.
Business continuity planning is one of the most critical components of any recovery strategy. Even when disaster strikes, our customers can rely on Lien Solutions to be there for them when they need us. Whether it’s responding to calls and emails or safeguarding their confidential data, our business continuity and disaster recovery planning enables us to provide continuous, uninterrupted support.