Customer Service Week Archives - Lien Solutions

Lean on Me

Written by Lien Solutions
Date October 2017

Wolters Kluwer’s Lien Solutions recognition of Customer Service Week continues with a story about how our customers can “Lean on Me” when they need to secure their assets.

 

Three Steps to a Best-in-Class Customer Service Team

Written by Lien Solutions
Date October 2017

Wolters Kluwer’s Lien Solutions recognition of Customer Service Week continues with a story about strong communication:  The most successful organizations go to great lengths to ensure that the right tools, training and workplace environment are in place to create a communicative and collaborative customer service team.

 

Customer Service Week: Building Trust by Creating True Customer Advocates

Written by Robb Zurek
Date October 2017

Wolters Kluwer’s Lien Solutions recognition of Customer Service Week continues with a story about building trust by creating true customer advocates:

A customer advisory board is a valuable strategic tool. As a direct link to the voice of the customer, Lien Solutions’ Customer Advisory Board provides a unique opportunity to hear customers candidly discuss a range of issues. Best of all, this exchange builds trust and confidence that the organization is committed and focused on the customer’s business interests, and most importantly, that the customer is being heard.

 

Hurricane Harvey hits the Gulf Region and Puts the Business Continuity Plan Put to the Test

Written by Lien Solutions
Date October 2017

Business continuity planning is one of the most critical components of any recovery strategy. Even when disaster strikes, our customers can rely on Lien Solutions to be there for them when they need us. Whether it’s responding to calls and emails or safeguarding their confidential data, our business continuity and disaster recovery planning enables us to provide continuous, uninterrupted support.